Although Dr. Balsiger is an awesome dr. but the staff are the worse of them all. I went back to see start seeing Dr. Balsiger again and that was September 2023. I had to get MRI and other scans. I did finally make an appointment with him and they had me see the PA that went somewhat over the results and told me that I'm out of balance and loose balance because of feet??? We didn't go over the rest of the results, like what's going on with my brain and why I am blacking out, bad migraines and headaches, seeing flashes and sometimes I can't see out of my right out because of the flashes. I waited for 2hrs and we talked for 5min.
Now, making the appointment with Dr. Balsiger. These people are playing with my life. I have episodes (blackouts) and they said the soonest I can follow and see Dr. Balsiger again is August 2024. That's a year after I've seen him on September 2023. I overheard the staff tell another patient that, since "she had Medicaid, Medicaid patients has to wait and they do not get 1st appointments unless someone cancels and even then that's not a guarantee because they have to call the non Medicaid patient 1st."
I think that's being bias and prejudice with Medicaid patients that needs to see the neurologist more than once a year.
Now, the issue with my botox migraine shots. My insurance approved my medication in September 2023, someone called me to make an appointment for my shots October 2023. I have been trying to make an appointment for 3 months for my shots since October 2023. I've called and left messages, texted, and sometimes when I was put on hold, I was on hold for 30min and someone would pick up and hangup the phone. I did this every other day for 3 months. It's now January 2024 and I still haven't heard from any of Dr. Balsiger's staff. I don't have an appointment BUT they have charged my insurance for my botox medication... That charged was since September 2023??? What is going on with these staff??? How are they trained, and they are VERY rude like u owe them your life so u have to be nice to them, do as they say and don't talk back??? There was the one lady that made me stand and wait for her to check me in for over 1hr and she told me later that my appointment was not for there, it was downstairs so she didn't even check me in. That's after waiting and standing in pain for over 1hr. I asked her why she didn't just tell me ahead of time that my appointment was downstairs, she didn't have an answer, instead she told me to go back and take the elevator 1 floor down.
THE STAFF AT THE LAS VEGAS NEUROLOGY ARE THE WORSE I HAVE EVER SEEN/ENCOUNTERED. THEY MIGHT LOOK PROFESSIONAL BECAUSE OF THEIR BLACK OUTFITS, BUT DON'T LET THAT FOOL U BECAUSE THEY ARE ANYTHING BUT PROFESSIONAL. IT DOESN'T COST TO BE NICE AND HELPFUL. I WILL LIST NAMES WHEN I'M DONE GOING THROUGH MY AUDIO RECORDINGS.
I HATE TO SEE ANOTHER NEUROLOGIST BECAUSE I THINK DR. BALSIGER'S A GREAT DR. BUT TO HAVE TO PUT UP WITH THE STAFF WHERE HE'S AT, IT'LL BE THE DEATH OF ME...
THANK U FOR BEING A GOOD DR. DR. BALSIGER, BUT I WILL HAVE TO SEE ANOTHER NEUROLOGIST AND HOPE THAT THEIR STAFF IS BETTER THAN THERE.
Krista R. | Jan 02, 2024
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